Foreign bodies are a significant cause of customer complaints. Foreign bodies can be brought into food premises with the raw materials or introduced during storage or processing.
It is essential that food business operators are aware of the types of foreign bodies commonly found in their particular sector of the food industry and do everything reasonably possible to prevent their introduction and to ensure their removal.
A record should always be kept of all customer complaints and steps should be taken to identify the source of contamination.
Incidents of repeating complaints indicate an ongoing issue.
Sources of Foreign Bodies Include:
• Raw Material.
• Packaging.
• Food Handlers.
• External Contractors.